Citizens Charter

Company’s Service
All services related to Non-Life Insurance

Laws and Acts
Company’s Act 2063; Insurance Act 2049; Insurance Rules and Regulations 2049; and other related Laws and Acts, including rules and regulations circulars issued by Beema Samiti

Documents required to issue Insurance Policy

All Insurance Policies properly filled Proposal form, Photo, KYC form

Vehicle Insurance Vehicle Registration Booklet (Blue Book), renewal notice issued from previous insurance company (if any)

Marine Insurance Letter of Credit (L/C), Invoice, Proforma Invoice

Constructor’s All Risk Contract Document, Bill of Quantity (BOQ)

Travel Medical Insurance Copy of Passport, Citizenship

Other Insurances As required by the company

Time taken to issue Insurance policy
1 Working day at most after acquisition of all the required information and documents to issue Insurance Policy.

Fees to be paid by the insured for Renewed or New Insurance policy
The total fee includes fees as declared in Insurance Policy/Tax Invoice, stamp fee and VAT

Renewal Notice
At the end of the one year Insurance period, the company issues Renewal Notice 4 weeks prior to the expire of Insurance.

Officers to receive underwriting related complaints
Underwriting Department Or email at

Where to Claim
Claim Department of the company’s head office or any branch offices. Or email at

Time taken to complete claim process
Within 2 weeks after the acquisition of Surveyor’s report or other related information and documents

Officers to receive Claim related complaints
Mr. Niraj Poudel, Claim Department
Mr. Ghanshyam Bhatt, Claim Department (For Motor Claim)

Where to go for Share Related Jobs

Quarterly Account Report
As supervised by Beema Samiti, Account Report is published on Newspaper, Quarterly.

Officers to Receive Complaints
First – Mr. Raju Poudel (Assistant General manager)
Second – Mr. Prabin Kumar Koirala (Deputy General Manager)